CashBaba is an e-Wallet service of Recursion FinTech Limited. Recursion FinTech Limited is the Licensed Payment Service Provider of Bangladesh with PCI-DSS and ISO-27001 Compliance Certification along with EMVCo Standard. It is committed to offer you a cash-less, worry-less, and secure platform that takes care of your everyday financial transaction needs! This versatile payment solution allows an individual or a merchant to do financial transactions without cash or a card.
Payment Card Industry Data Security Standard. PCI DSS certification ensures the highest level of security for the payment industry. The PCI Security Standards Council (PCI SSC) is a global forum that brings together payments industry stakeholders to develop and drive the adoption of data security standards and resources for safe payments worldwide.
CashBaba is available both on Android and iOS platforms. You can download CashBaba from Play Store or App Store. Below please find the download link-
Minimum version requirement to install CashBaba For Android- Android Version 5.0 For iOS- iOS version 10.
Yes, you must have a CashBaba wallet account to use its services and you need to agree with its terms and conditions.
No initial deposit amount is required to open a CashBaba account.
Anyone -
You will not be able to send money or purchase with your CashBaba Wallet due to the following reasons:
You can log in to CashBaba by using the following steps:
Open a CashBaba account by using the following steps:
Currently, CashBaba supports two types of Account-
No. Though we have plan in this regard; which will be operational after getting relevant Permission from the regulatory body.
In that case, special permission is required, and also need to submit the following doc/info:
No, you are not allowed to change your account type once you complete the Sign-Up Process.
No, you are not allowed to sign up with the same mobile number for two accounts.
Yes.
Our system allows you to open account free of charge. You can send or receive money, transfer funds, pay bills, recharge mobile numbers, make payments to merchants, shop online, and pay fees with your CashBaba wallet.
Yes, you can do transactions 24/7 using CashBaba.
Usually, it takes a few seconds to complete a transaction.
The account approval process may take up to a maximum of 2 working days.
If you enter the wrong Password 3 consecutive times, your account will be temporarily blocked and you will be required to contact our helpline at 09666777245 to prove your ownership and reactivate your access.
You can log in to CashBaba in the following way:
If you sent your money to an incorrect mobile number, we are, unfortunately, unable to recover your funds, as we have no control over transactions. It’s very important to make sure that you have verified the transaction details before you transfer the fund.
You can only update your basic information before your account gets approved. After the approval takes place, you are not allowed to update your basic information but you can update your address anytime you want.
Sorry to hear that you forgot your password. You can easily reset it by exploring the following ways:
You need to follow the below steps:
You can update most of your details via your CashBaba profile. However, if you need to update your name and Date of Birth, please contact CashBaba Customer Service.
Click on the left panel of the app screen and tap on ‘Profile’ for submitting your desired NID details.
No, once you submit your NID information, you are not allowed to update/edit your NID information. If you upload the wrong information, your NID will be rejected by the CashBaba profile management team while the verification process. Once it is rejected, you can submit the correct NID information. Or you can also contact the CashBaba Helpline on 09666777245 or you can send us an email to support@cashbaba.com.bd.
Yes, it is very necessary to keep your app Up-to-Date. App update comes with different bug fix and new features.
Since your wallet is 3D secured, it is safe even though you have lost your phone. If you still suspect any unauthorized access to your account or your mobile phone is lost, firstly and immediately inform your mobile operator to block your SIM so that nobody has access to the OTP for transactions and at the same time please contact the CashBaba Helpline on 09666777245 or you can send us an email to support@cashbaba.com.bd and we shall take care of your account from any unauthorized transactions.
Since your wallet is 3D secured, it is safe even though you have lost your phone. If you still suspect any unauthorized access to your account or your mobile phone is lost, firstly and immediately inform your mobile operator to block your SIM so that nobody has access to the OTP for transactions and at the same time please contact the CashBaba Helpline on 09666777245 or you can send us an email to support@cashbaba.com.bd and we shall take care of your account from any unauthorized transactions.
Here is the transaction limit for CashBaba-
| Sl. No | Description | Amount (BDT) |
|---|---|---|
| 1. | Maximum balance at any point of time | 4,00,000 |
| 2. | Add Money through any channel per transaction | 1,00,000 |
| 3. | Add Money Per Month | 4,00,000 |
| 4. | Purchase (Personal to Business) | No Limit |
| 5. |
Send Money - Per transaction limit - Daily limit - Monthly limit |
50,000 1,00,000 4,00,000 |
| 6. | Cash-out at ATM per transaction | 20,000 |
| 7. |
Transfer to Bank A/C - Per transaction limit - Daily limit - Monthly limit |
50,000 1,00,000 4,00,000 |
Note: *CashBaba reserves the right to change the limit structure at its discretion.
| Sl. No | Description | Amount (BDT) |
|---|---|---|
| 1. | Maximum balance at any point of time | As per Transaction Profile |
| 2. | Add Money through any channel per transaction | As per Transaction Profile |
| 3. | Add Money Per Month | As per Transaction Profile |
| 4. | Sale | As per Transaction Profile |
| 5. | Vendor Payment | As per Transaction Profile |
| 6. | Transfer to Bank A/C | As per Transaction Profile |
Note: * CashBaba reserves the right to change the limit structure at its discretion.
You can spend the money loaded into your CashBaba Wallet account for many purposes. Some of them are listed below
Please check the transaction limit of CashBaba. FAQ no. Payment 1
Yes. You can withdraw money QCash accepted ATM booths through cash by code.
You can load money to CashBaba with the following methods:
CashBaba is completely safe and secure to share confidential details. It can store multiple credit/debit cards and bank account numbers with the highest level of security because it is PCI DSS certified product. All the transactions and card data are encrypted and no one including our staff can access that information.
You can link a maximum of 5 bank accounts with your CashBaba wallet.
Cashbaba is ISO 9001, ISO 27001, and PCI DSS certified. It also follows ISO 8583 standard. Therefore, your card details in CasBaba is safe and secure. The card and transaction details are encrypted and no one including our staff can access that information.
You can send money to another CashBaba user within some clicks:
Yes, you can send a request to your friends and family for the fund through CashBaba.
Without providing cash or sharing your card data, you can help your friends and family to use your money at any merchant point or for online payment. Generate a virtual cash number for any specific amount or for a specific merchant and share this number with the beneficiary. They will then, use this number while making payment at the merchant point or e-commerce site after which the payment for that specific amount will be fulfilled.
If something goes wrong with your payment transaction and the amount gets deducted from your account, in that case, the fund will be refunded back to your wallet. If the amount is not refunded automatically then wait for 24 business hours to get the credit back to your wallet. In case money is not credited back to your account within that period please contact the CashBaba Helpline on 09666777245 or you can send us an email to support@cashbaba.com.bd.
In case any dispute arises, please inform CashBaba immediately. We will address your concern and provide you with a neutral and cost-effective means of settling the dispute quickly.
Please contact your merchant regarding this issue. If you want to return a purchase or want a refund for non-delivery items it will be followed by the merchant’s prescribed terms and conditions. If the merchant finds the request valid as per his/her business policy, he will initiate the refund.
You can transfer money to any account from your wallet even without linking the bank to your wallet.
You can have your money back into your bank account subject to all outstanding fees or charges are paid (if applicable).
CashBaba wallet doesn’t provide any interest as per the guideline of Bangladesh Bank.
During the transaction, if you put the wrong OTP, your payment will be declined. For a successful transaction, you must input the correct OTP. If the OTP expires, you have to request for new OTP.
You are not able to do any transaction if you do not have money in your account but you will be able to request money from your Friends and Family who have CashBaba wallets.
CashBaba will send notifications to your App and your registered e-mail address, informing you of the amount and the source. Besides these, if you log in to your account you can see the confirmation of the transaction in the transaction history.
This fully depends on the merchant’s end-user policy.
Please contact your merchant or you can contact our helpline at 09666777245 or you can send us an email to support@cashbaba.com.bd and raise a dispute. We will then take action to resolve the issue and you will be refunded if your dispute is found valid.
If you do not receive your activation email, first check whether if you registered with us with the correct email address. If your email address is correct then check your junk/spam folder to ensure that it did not fall in those boxes. If you still have not received your activation email, please contact us at 09666777245 or you can send us an email to support@cashbaba.com.bd.
You can add a beneficiary in the following steps:
You can send money to another CashBaba user within some clicks:
You can withdraw money to follow the below steps:
Yes. There is a service charge imposed on some of the services CashBaba provides. The charge depends on the type of transaction. While doing the transaction, CashBaba will auto calculate the charge/fee amount based on your transaction amount and will show you before you submit your final request. The fees according to the type of transaction are given below-
| Service | Fee/Charge |
|---|---|
| Registration | Free |
| Account Maintenance | Free |
| Unlink Bank | BDT 5 |
| Utility Bill Payment | BDT 10 |
| Credit Card Bill Payment | 1.25% |
| Add Money from Debit/Credit Card | Free |
| Add Money from Bank | Free |
| Transfer Money to Bank | 1.25% |
| Send Money (Wallet to Wallet) | Free |
| Receive Money (Wallet to Wallet) | Free |
| Mobile Recharge | Free |
| QR Code Purchase | Free |
| Transaction History | Free |
| ATM Cash Out | 1.50% |
| Service | Fee/Charge |
|---|---|
| Registration | Free |
| Account Maintenance | Free |
| Unlink Bank | BDT 5 |
| Add Money from Bank | Free |
| Add Money from Card | 1.25% |
| Transfer Money to Bank (Any Amount) | BDT 25 |
| Supplier Payment | Free |
| Receive Payment (QR Code/Online) | 1.25% |
| Receive Supplier Payment | 0.50% |
| Transaction History | Free |
| Virtual Cash Payment Receive | 1.50% |
| ATM Cash Out (Any amount) | BDT 50 |
This is the first time in Bangladesh that a card network has crossed the barrier of forming a primary membership alliance with a fintech company other than a bank in providing its platform users a free card with every wallet in the country. This partnership with UnionPay International will enable you to enjoy the benefits of co-branded card facilities. By using this card you can access your balance at 61,000 POS machines around the country, most E-Commerce sites and withdraw cash from the 11,000 ATM machines across the country without interest or any annual fee.
Firstly, you must have a CashBaba account to get a Union Pay card. Secondly, you need to apply from your CashBaba wallet along with your detailed address. Consequently, the physical card will be delivered to your destination.
Once you apply from your CashBaba wallet along with your detailed address, the physical card will be delivered to your destination. In the CashBaba app, you will be notified of the entire information on receiving a Union Pay Card.
All CashBaba account holders will be eligible for Union Pay Card.
The following attributes you can avail:
We apologize for the inconvenience you have faced. But you can check the below list of options to raise a complaint through:
You can raise a ticket/complaint from your application. The ticket will be resolved as per the guideline of Bangladesh Bank. It may take 1-30 days based on your ticket type and category.
We are happy that you are interested in our digital wallet “CashBaba”. If you provide us with your e-mail address, we can send you comprehensive information on our offers and prices.
Please contact our Customer Support Department which is operated 24x7: 09666777245
Email address: support@cashbaba.com.bd
No. You don’t need any investment to be a promoter of CashBaba.
Yes. To be a promoter of CashBaba you don’t need to have a shop or office. It is an opportunity to make money from home.