If you sent your money to an incorrect mobile number, we are, unfortunately, unable to recover your funds, as we have no control over transactions. It’s very important to make sure that you have verified the transaction details before you transfer fund.
Here is the transaction limit for CashBaba-
| Sl. No | Description | Amount (BDT) |
|---|---|---|
| 1. | Maximum balance at any point of time | 4,00,000 |
| 2. | Add Money through any channel per transaction | 1,00,000 |
| 3. | Add Money Per Month | 4,00,000 |
| 4. | Purchase | 4,00,000 |
| 5. |
Fund transfer - Per transaction limit - Daily limit - Monthly limit |
1,00,000 1,00,000 4,00,000 |
| 6. |
Withdraw to Bank A/C - Per transaction limit - Daily limit - Monthly limit |
50,000 1,00,000 4,00,000 |
| 7. |
Mobile Recharge (Single number) - Per transaction - Daily limit (pre-paid) - Daily limit (post-paid) |
1,000 3,000 5,000 |
Note: *CashBaba reserves the right to change the limit structure at its discretion. ** Customer is not allowed to do any transaction (receive or transfer) before the approval of bank account.
| Sl. No | Description | Amount (BDT) |
|---|---|---|
| 1. | Maximum balance at any point of time | As per Transaction Profile |
| 2. | Add Money through any channel per transaction | As per Transaction Profile |
| 3. | Add Money Per Month | As per Transaction Profile |
| 4. | Sale | As per Transaction Profile |
| 5. | Vendor Payment | As per Transaction Profile |
| 6. | Withdraw to Bank A/C | As per Transaction Profile |
Note: * CashBaba reserves the right to change the limit structure at its discretion. ** Merchant is not allowed to do any transaction (receive or transfer) before the approval of bank account.
You can spend the money loaded into your CashBaba Wallet account for many purposes. Some of them are listed below
Please check the transaction limit of CashBaba. FAQ no. 2
You can load money to CashBabawith following methods:
CashBaba is completely safe and secure to share confidential details. It can store multiple credit/debit cards and bank account numbers with highest level of security because it is PCI DSS certified product.
Please check the user manual of CashBaba posted on our website.
Please check the user manual of CashBaba posted on our website.
Please check the user manual of CashBaba posted on our website.
Each user can have only one personal CashBaba account and a merchant can have more than one account for different business entities but with different mobile numbers. It’s a CashBaba policy.
Cashbaba is ISO 9001, ISO 27001 and PCI DSS certified. It also follows ISO 8583 standard. Therefore, your card details in CasBaba is totally safe and secure.
If something goes wrong with your payment transaction and amount gets deducted from your account, in that case, the amount will be refunded back to your wallet. If the amount is not refunded automatically then wait for 24 business hours to get the credit back to your wallet. In case money not credited back to your account within that time period please contact us via email at support@cashbaba.com.bd or call us at +8801904499019.
Since your wallet is 3D secured, it is safe even though you have lost your phone. If you still suspect any unauthorized access to your account or your mobile phone is lost, firstly and immediately inform your mobile operator to block your SIM so that nobody has access to the OTP for transactions and at the same time please inform CashBaba support team via email at support@cashbaba.com.bd or call us at +8801904499019. and we shall take care of your account from any unauthorized transactions.
As soon as you create your account, verify it and update your profile you will be eligible to use your CashBaba wallet. It usually takes 1-3 business days.
Entering the wrong password thrice will block your CashBaba account access. You will have to contact our customer support department to reactivate your access.
If you want to claim a chargeback, you have to raise a ticket through the application mentioning the reason. These reasons offer an explanation as to why you are disputing the transaction.
Please contact your merchant regarding this issue. If you want to return a purchase or want refund for non-delivery items it will be followed by the merchant’s prescribed terms and conditions. If the merchant finds the request valid as per his/her business policy, he will initiate the refund.
You need to have your personal bank account linked with your CashBaba account and then you can transfer money into that bank account from your wallet. For further details, please check the user manual.
Definitely, you can have your money back into your bank account subject to all outstanding fees or charges are paid.
CashBaba wallet doesn’t provide any interest as per the guideline of Bangladesh Bank.
During transaction if you put wrong OTP, your payment will be declined. For successful transaction, you must put OTP correctly. If the OTP expires, you have to request for new OTP.
You are not able to do any transaction if you do not have money in your account but you will be able to request money from your Friends and Family who have CashBaba wallets.
CashBaba will send notifications to your App and your registered e-mail address, informing you of the amount and the source. Beside these, if you login to your account you can see the confirmation of the transaction in the transaction history.
You will not be able to send money or purchase with your CashBaba Wallet. It can happen, if-
The money will be transferred to your account instantly on real time.
This is fully depends on merchant’s end user policy.
Please contact your merchant or you can contact us via emailing us at support@cashbaba.com.bd or call us at +8801904499019 and raise a dispute. We will then take action to resolve the issue and you will be refunded if your dispute is found to be legit.
If you do not receive your activation email, first check whether if you registered with us with the correct email address. If your email address is correct then check your junk/spam folder to ensure that it did not fall in those boxes. If you still have not received your activation email, please contact us via emailing us at support@cashbaba.com.bd or call us at +8801904499019.
You can withdraw funds from CashBaba directly to your bank account or you can withdraw money from ATM Booths.
| Service | Fee/Charge |
|---|---|
| Registration | Free |
| Utility Bill Payment | BDT 10 |
| Credit Card Bill Payment | 1% |
| Add Money from Debit/Credit Card | 1.5% |
| Add Money from Bank | Free |
| Withdraw Money to Bank | 1% |
| Send Money (Wallet to Wallet) | Free |
| Receive Money (Wallet to Wallet) | Free |
| Mobile Recharge | Free |
| QR Code Purchase | Free |
| Transaction History | Free |
| Service | Fee/Charge |
|---|---|
| Registration | Free |
| Add Money from Bank | Free |
| Withdraw Money to Bank | Free |
| Vendor Payment | Free |
| Receive Payment (QR Code/Online) | 1.5% |
| Receive Vendor Payment | 1% |
| Transaction History | Free |
| Virtual Cash Payment Receive | 1.5% |
Please contact our Customer Support Department:
Email address: support@cashbaba.com.bd
Phone number: +8801904499019